Delivery

WHAT ARE THE STEPS FOR MY DELIVERY?

• ORDER VALIDATION

  Upon receipt of your payment, an order confirmation will be sent to you. Please note: if you wish to pay by bank transfer, your order will be registered only upon receipt of your payment. In the meantime, the stock will not be reserved for you.

• PREPARATION OF YOUR ORDER

  Your order will be prepared in our warehouses, we make sure to check the condition of the items and not to make any mistakes.

• CARE

  Your packages are handled by our carriers. The carrier will be TDL, Agediss or Ghestem depending on the product, the size of the package and the destination.

• TRANSPORTATION OF YOUR PRODUCTS

  For any delivery in France (except Corsica), in Belgium, in Luxembourg, in Spain (except islands) or in Italy (except islands), once your parcels left our warehouses, the delivery time is +/- 10 workdays (excluding holidays and weekends) for accessories and +/- 15 workdays for lean-to pergolas and freestanding pergolas.

  Our products are stored in several different warehouses. In some cases you may receive 2 different deliveries, it will not be possible to combine them.

• MAKE AN APPOINTMENT

  Depending on the carrier chosen, when the product leaves our warehouse in Gonesse, you will receive either a phone call, an email or a text message, to the delivery address you provided when you placed your order. Be sure to indicate, when ordering, a valid cell phone number and a valid email and to answer the carrier contact within 7 working days.

  The purpose of this contact will be to advise you of the delivery in progress and to set up a delivery appointment. Deliveries are made during working hours and on working days. The delivery appointment will be set for a full day (between 8am and 6pm), it will not be possible to know the exact time the carrier will come.

  If you do not indicate a valid contact person to whom you can be reached and that the delivery cannot be made for this reason or that you are not present at your residence at the time of the passage of your carrier at the time of the appointment of delivery fixed, a return of the goods will then be carried out by the carrier in our buildings at your expenses. If you wish to maintain your order, a new shipment can be made and will be invoiced to you on estimate.

• DELIVERY

  The delivery address must be accessible by semi-trailer truck, please ensure that the agreed meeting point can accommodate vehicles over 38 tons with a minimum width of 3.5M.

  If the access to your home is not accessible to semi-trailer trucks, we invite you to contact us in order to agree on a new delivery address accessible to heavy trucks.

  The delivery will be made in front of your gate. The carrier has a maximum of 20 minutes to complete the unloading and is not required to drop off the delivery at the specific location on your property that you would like.

  Any mode of transport which must be adapted, any additional handling requested, will generate additional costs which will be invoiced to you and must be paid to the delivery company.

  In the case of deliveries without a forklift or dock, assistance with unloading may be required: two people are needed.

  The home delivery does not include the assembly of the products, nor their commissioning.

  Once the delivery is made by the carrier, we invite you to provide the necessary storage space in your property.

  ⚠ Check the dimensions of the delivered packages and their weight beforehand, they are usually very heavy and large.

  For more information on the delivery conditions, please refer to the "Terms and conditions" of delivery section.

• DELIVERY VALIDATION

  At the time of delivery, in the presence of the delivery person, you must check the number of packages and the apparent condition of the cargo, then write on the delivery slip any reservations indicating the nature and extent of any damage noted. Your reservations must be precise and complete, describing all the delivery anomalies noted on the packaging and the damage suffered by the goods.

  In case of transport damage (loss / breakage), it is necessary to make written and justified reservations on the transport receipt and/or to confirm them by registered mail within 3 days of receipt of the package.

  It is also imperative to check the contents of your packages after delivery. In case of missing parts or anomalies, you will have to make a request, within 30 days after delivery, on the SAV site: https://sav.comintes.com

• RETURNS

  In accordance with the provisions of article L.121-21-8 of the Consumer Code, you have a period of fourteen days from the receipt of the product to exercise your right of withdrawal. All returns must be reported to Ombréa® customer service in advance by contacting us via the contact form. An estimate will be sent to you for the return costs which are at your charge, it must be signed by you before you return the product. The product must be returned to the address of COMINTES (10 rue ampère, 95500 Gonesse, France).

  Only products returned in their entirety, in their original packaging, complete and intact and in perfect condition for resale will be accepted. Any product which will have been damaged, or whose original packing will have been deteriorated, will be neither refunded, nor taken back, nor exchanged. We will never take back equipment that has been assembled.

  This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. You will be able to ask either for the exchange of the product, or a refund. In the case of an exchange, the return will be at your expense. Refunds are processed from the date of recovery of the products and will be made within 14 days. If the procedure is not followed within the time limit indicated, no refund will be made.

  For more information on returns, please refer to the

  For any other question, we invite you to contact our customer service .

CLICK AND COLLECT

At the time of your order, you can choose to withdraw the ordered product in the warehouse of the company located at 10 rue Ampère 95500 Gonesse. The withdrawals are made from Monday to Thursday from 8:30 am to 12:30 pm and from 1 pm to 4 pm and on Friday from 8:30 am to 12:30 pm and from 1 pm to 3 pm (except public holidays). It is mandatory to make an appointment 48 hours before your visit at 01 34 07 99 06. It is necessary to foresee a suitable vehicle and to take note beforehand of the dimensions of the parcels, available in the description page of the product.

On the day of the collection of the parcel, it will be necessary to come to 10 rue Ampère, 95550 Gonesse, France at the time of the appointment taken beforehand, with an identity document, the order form and the proof of payment which will have been sent by e-mail. The COMINTES factory store can refuse to deliver a product in case of doubt about the identity of a customer.

Any delivery of a product will give place to the emission of a delivery order in two copies signed by you, the customer. You must keep a copy of the delivery order.

The return of a product from a collection at the factory store in Gonesse is completely at your expense. You will be the only one responsible for the product as from the signature of the delivery order.

Use of the promotional code CLICKANDCOLLECT

The Click and Collect option will allow you to get a 100€ discount on your order. For this, you can use the promotional code "CLICKANDCOLLECT" which is only valid for a collection in our warehouse in Gonesse. If you use this code for another delivery method, you will be charged to reimburse us the amount due within 5 working days. In case of non-reimbursement, the company COMINTES may take legal action.

The loading is in the care of the customer.

DELIVERY IN SWITZERLAND

We can deliver your products in Switzerland. This will be a sale under the incoterm "DAP" "Delivered to the agreed destination" but without taxes. The customs formalities at the importation will be made in your name and it is thus up to you to pay the Swiss VAT and the possible customs duties. For the customs clearance, you will not have to do anything, all the formalities are established by the forwarders of our carriers. It is the forwarding agent who will contact you to pay the VAT and the possible customs duties.

Here is the procedure to follow if you wish to have it delivered in Switzerland:

1. Contact us via the accessible contact form ici by indicating that you live in Switzerland and by indicating the desired products.
2. We will answer you with the price of the pergola with transport for delivery in Switzerland.
3. After validation on your part, you will have to go on our site www.pergola-ombrea.com to add the pergola to the basket, to create an account and to inform us by contacting us via the accessible contact form here or by calling customer service on 0134079906 so that we can enter the additional costs.
4. We will send you a link to proceed with the payment.

We make only 2 deliveries in Switzerland per month, the time of reception of the products could be lengthened by 2 weeks.